Tesco's current Management System needed to be fit for revolutionizing the fulfilment operations. So the outdated legacy system was decommissioned and replaced with a new application created from scratch.
Site visits, colleague interviews, observations and stakeholder workshops enabled us to understand the common challenges and inefficiencies within the landscape and translate them into actionable design insights.
I was brought into the team to support the existing foundation of the application and craft new features on top of it – from prototypes in collaboration with the UX Designer to handoffs with the engineers.
Throughout our design cycles, we’ve continuously tested our iterations with end users to ensure their solutions meet Colleague’s needs and deliver value in an Agile atmosphere. All allowed us to overcome the many design challenges and user pain points we faced along the way: leveraging automation to reduce manual tasks, detangling the backend data and connecting APIs across systems and further merging two products into one to align with Colleague’s end-to-end workflow
Complex variant matrixes
Journeys over journeys...
Subsequent mobile approach
Global issue reporting
Resource Management
